Official Swiss Chems Shipping & Delivery Policy

At Official Swiss Chems, we are committed to delivering your orders quickly, securely, and discreetly. Our fulfillment process is designed to ensure reliable shipping while protecting customer privacy and minimizing delivery issues.

Orders begin processing once payment has been successfully received, not when the order is initially placed.

Our fulfillment center operates Monday through Friday, excluding holidays. Orders paid on Friday afternoon or during weekends will be processed on the next business day.

Order Processing & Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please note:

  • Tracking details may take up to 24 hours to appear in the carrier’s system.

  • If you do not receive your tracking information, please check your spam or junk folder before requesting it again.

  • Customers are responsible for monitoring shipment updates using the tracking number provided.

If you require assistance regarding your shipment, you may contact the shipping carrier directly or reach out to our support team.

Customer Support
Email: Sales@officialswisschems.com
Phone: +1 (478) 226-7815

Shipping Carriers & Estimated Delivery Times

Official Swiss Chems uses reliable shipping partners to ensure fast and secure delivery.

Domestic Shipping (United States)

USPS
Estimated Delivery: 2 – 5 Business Days

International Shipping

Asendia US
Estimated Delivery: 5 – 10 Business Days

In some cases, USPS may also be used for international shipments depending on destination and availability.

Delivery timeframes are estimates only and may vary due to circumstances outside our control, including:

  • Weather conditions

  • High shipping volumes

  • Carrier delays

  • Customs processing

  • Other unforeseen events

Express Shipping (USA Only)

Customers within the United States may select express delivery options during checkout:

  • FedEx Overnight

  • FedEx 2-Day Shipping

These options are available exclusively for U.S. customers.

International customers requiring alternative shipping carriers should contact our support team.

Discreet Shipping & Privacy

At Official Swiss Chems, we understand the importance of privacy.

All orders are shipped using discreet packaging with no product identifiers, ensuring confidentiality and minimizing the risk of delivery complications.

Our discreet delivery process helps avoid potential issues during transit while protecting customer privacy.

PO Box & Military Addresses

We ship to PO Box and APO/FPO military addresses through USPS.

Military address formatting options are available during checkout.

Signature Requirement

Signature confirmation is not required for most shipments. However, customers may request this option during checkout if available.

International Shipping

We proudly ship worldwide to many international destinations.

Customers outside the United States may encounter additional:

  • Import procedures

  • Customs inspections

  • Duties or taxes

All international shipments are packaged discreetly to help ensure smooth delivery.

However, customers are responsible for ensuring that the products ordered comply with local import regulations in their country.

Customs Fees & Duties (International Orders)

Each country maintains its own customs regulations and import tax policies.

Any customs duties, taxes, or additional fees imposed by the receiving country are the responsibility of the customer.

These charges are not included in our product pricing or shipping fees.

Customs Inspections

Customs authorities may inspect international packages. This process can occasionally delay delivery by several days or weeks.

If your package is undergoing customs inspection, you may contact the shipping carrier for assistance. Additional documentation may be requested, including:

  • Package contents

  • Declared value

  • Purpose of shipment

Our team is always available to help provide necessary documentation if required.

Shipping Disruptions

Official Swiss Chems cannot be held responsible for shipping delays or losses caused by external events beyond our control, including but not limited to:

  • Civil unrest or labor disputes

  • Political instability

  • War or military action

  • Natural disasters

  • Government sanctions or embargoes

  • Infrastructure failures

  • Severe weather conditions

International Delivery Risk Policy

In rare cases where international packages are seized by customs authorities, refunds or reshipments are not available.

Instead, Official Swiss Chems offers a 30% discount on a replacement order as compensation.

This situation is uncommon, and our shipping process maintains a 97% successful international delivery rate.